Follow Up Q&A to Lightroom Joining the Adobe Creative Cloud

I just got back from teaching Lightroom to some packed rooms in Boston and Houston. Thanks so much to everyone that attended this week. As you may know, it’s always a little hard traveling, but you guys make me feel right at home in every city I go to 🙂 There were a bunch of questions the other day when I posted about Lightroom joining the Adobe Creative Cloud. I did some research and sent a few messages to my friends at Adobe and they referred me to a link that’s on the Adobe website. It answers most of the questions I saw here like:

– How to install Lightroom 4 or the Lightroom 4 trial with Creative Cloud membership?
– If I already installed Lightroom 4, do I have to reinstall it with the Creative Cloud?
– Am I eligible for the Creative Cloud introductory offer discount based on owning Lightroom 4 already?
– Can I get a refund for Lightroom 4 if I purchased it before I bought my Creative Cloud membership?

It’s definitely worth a read if you haven’t seen it yet so here’s the link. Have a great weekend!



  1. Carol Parker 10 July, 2012 at 19:40 Reply

    I am running into a huge problem with Creative Cloud and although I have contacted Adobe numerous times looking for a solution, I have received DIFFERENT answers each time, none of them resolving the problem.

    I travel internationally on extended trips to areas where there is no internet service. Creative Cloud checks in once a month to be sure my subscription is still active (even though I signed up for a year’s contract), and without internet access Photoshop and presumably now Lightroom quit working! I would be happy to prepay months in advance to hold off the activation gremlin; even if I could force an activation check manually on my last day of internet connectivity, it would help.

    If anyone has found a way to deal with this, or if Adobe would think about additional payment options, it would sure help. Surely I am not the only photographer who wants to use Adobe products in remote locales!

  2. keith 29 June, 2012 at 19:41 Reply

    thanks, matt, for the follow-up and link, but i think the real question is completely unanswered:

    at the provided link, adobe says we do not need to reinstall LR from the CC installer.

    the question really is: in a year, when there’s a great new upgrade to LR, will the CC installer upgrade it, or will it recognize that i installed LR4 separately using a separate license, and refuse to upgrade the installed copy?

    i’d like to think the answer is “yes,” but adobe seems to want to keep the CC very separate from non-CC licensing. in fact, adobe goes out of it’s way to note that one selling point of CC is that we’ll have access to upgrades before they’re released for non-CC licenses.

    so…? any idea?

    • Roy 29 June, 2012 at 21:49 Reply

      We had a conversation on the form about “– If you already own Lightroom 4, you don’t need to reinstall it with the Creative Cloud Membership version.” It appears at some point we will have to down load the cloud version to get the cloud updates

  3. Joe 29 June, 2012 at 11:11 Reply

    Dear Adobe,

    You just screwed all your loyal customers whom have supported you for years and years! Release upgrade as per past years, wait just long enough to suck your loyal customers dry one more time with your pricey upgrade. Wait until most of those whom upgraded will be ineligible for a refund. The over 30 day rule. Announce new LR4 policy with the cloud. Soak it to those same loyal customers by demanding even more money for joining the new policy. And this in the most difficult financial times in our lifetime. Can anyone define: Blood sucking scum?

    What greedy little $5%^& you are!

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